Digital Experience

Digital experiences are that portion of technology that allows companies to go beyond digitizing paper processes in order to create services that are possible only because of the internet and other modern technologies.

Accelerate your innovation and transformation with a fully integrated suite of capabilities that puts digital at the heart of everything you do.

The global pandemic permanently altered the way companies deliver customer experience. Physical contact centers shut down and organizations were forced to move much of their workforce remote. Managing these remote agents posed a brand new and daunting challenge that made companies significantly accelerate the development of digital Customer Experience (CX) capabilities.

• What are the potential benefits companies can expect by adopting an intelligent conversation automation strategy in contact centers?
• What does an intelligent conversation automation strategy look like? What are the key technology and organizational considerations?
• How do companies assess their readiness to pursue an intelligent conversation automation strategy?

Companies should think of digital experiences as processes that do what a physical process cannot.

Digital experience platforms are software designed to develop and manage customer experiences, across all digital channels, touchpoints, and devices. DXPs will mature to deliver more features that offer the flexibility to:

• Create a unified view of customers by tracking their activities, interaction, and keeping a tab on their behavioral, browsing, and location information.
• Build responsive and interactive digital services and applications.
• Curate and personalize compelling content based on customer profiles.
• Create and manage targeted campaigns.
• Enhance team (employee) productivity by integrating all information and tools in a unified platform and eliminating silos.

Customer expectations are consistently being reshaped by sweeping advances in technology and a high-quality digital customer experience is expected in every brand’s online interactions. The SaaS model of Hashtag Technologies solves the four largest problems businesses face in meeting the demands of their customers online:

1. Digital Community Management
2. Customer Care Service Automation
3. Creative Content Logistics
4. Actionable Insights from Analytics

Business Entities should engrave the idea of digital experiences as processes that do what a physical process cannot.

Digital experience platforms are powered by analytical software to develop and manage customer experiences, across all digital channels, touchpoints, and devices. Hashtag Technologies is maturing day by day with the help of Artificial Intelligence and our deep learning approach to deliver more possibilities that offer the flexibility to:

• Create a unified view of customers by tracking their activities, and interaction, and keeping a tab on their behaviour, browsing, and location information.
• Build responsive and interactive digital services and applications.
• Curate and personalize compelling content based on customer profiles.
• Create and manage targeted campaigns.
• Enhance team (employee) productivity by integrating all information and tools in a unified platform and eliminating silos.